Return and Exchange
If you are not satisfied with your order, you can of course return it within 14 days after you have received your order. Please register your return in advance. Contact us by email at support@movestories.com and you will receive all further information on how to return your order.
After we have received and checked your return, you will be refunded the purchase price including shipping costs. The purchase price will be refunded to you using the same payment method you used to place the order. Unfortunately, we cannot take over the return costs.
Please note that we can only take back products if they are:
If it is a complaint because your product was delivered damaged, just contact us directly by mail to support@movestories.com and we will take care that you get your product as soon as possible, without further costs and in best quality.
We do our best to keep our quality standards high, but we also know that mistakes can happen. If your order does not meet your expectations, we encourage you to contact us directly. Use the contact form or send us an email to support@movestories.com.
Is the return free of charge?
As we are a very young company, we are not able to offer free returns at the moment. But if you buy with Paypal, you can get a refund for the return costs. You can find more information here: Paypal Return
After we have received and checked your return, you will be refunded the purchase price including shipping costs. The purchase price will be refunded to you using the same payment method you used to place the order. Unfortunately, we cannot take over the return costs.
Please note that we can only take back products if they are:
- unworn,
- unwashed,
- in their original packaging,
- with all labels,
- with prior notice and
- sent back to us within 14 days
If it is a complaint because your product was delivered damaged, just contact us directly by mail to support@movestories.com and we will take care that you get your product as soon as possible, without further costs and in best quality.
We do our best to keep our quality standards high, but we also know that mistakes can happen. If your order does not meet your expectations, we encourage you to contact us directly. Use the contact form or send us an email to support@movestories.com.
Is the return free of charge?
As we are a very young company, we are not able to offer free returns at the moment. But if you buy with Paypal, you can get a refund for the return costs. You can find more information here: Paypal Return
